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Production Support Analyst – Financial Services – Frankfurt, Germany

Job Title: Production Support Analyst – Financial Services – Frankfurt, Germany
Location: Frankfurt
Industry:

Job Description

We are looking for Graduates to join our October Alumni Graduate intake in Frankfurt, Germany.

The Opportunity

If successful, you will gain a place on our Graduate Programme and start your journey by training with us before going on to work as a Production Support Analyst in a global bank, working closely with business users to solve complex problems.

Production Support is a vital role within enterprise technology. It's known by several different names, including Application Support, Production Management and Application Management.

Production support involves working closely with business stakeholders (such as traders) to resolve any issues with technical systems and applications. In a trading environment, traders will typically raise 'tickets' - requests for help - with the support teams, usually over e-mail or by telephone. Those tickets will enter a queue of work where the progress of investigations can be tracked. The Production Support team pick up those tickets and work to address the issues, liaising with other technical teams where necessary.

Our training includes:

  • Knowledge of the Markets and Banking business and products traded
  • Experience of working in a dynamic environment often with shifting priorities
  • Front to back awareness of processes within an investment bank (from sales to back office)
  • Awareness of Information Security policies and Technology Risk Management from an enterprise/banking systems context
  • Unix / Sybase / Autosys / Scripting / Oracle

We are looking for Graduates who:

  • Can develop strong relationships with development and infrastructure support teams to resolve production issues in a timely manner
  • Work collaboratively with other teams across geographies keeping the business priorities in mind
  • Love programming and problem-solving
  • Work collaboratively with other teams across geographies keeping the business priorities in mind
  • Work well under pressure, can multi-task, deal with demanding customers, knowing when to push back
  • Are motivated self-starters and team players
  • Have strong written and verbal communication skills (ability to articulate technical issues to the business)
  • Are highly analytical and numerate
  • Have the right to work in Germany

Watch our video to learn more about the Alumni Graduate Programme